Terms & Conditions

1. Booking & Confirmation

• All bookings are subject to availability.
• A confirmation will be provided after receiving required details and payment.
• Customers must provide accurate information during booking.

2. Payment Policy

• Advance payment may be required to confirm bookings.
• Remaining balance must be paid before or at the time of check-in.
• Prices may vary based on season, availability, and package type.

3. Cancellation & Refund

• Cancellation policies may vary depending on the package.
• Refunds (if applicable) will be processed within a reasonable time.
• Last-minute cancellations may not be eligible for refunds.

4. Check-in & Check-out

• Standard check-in and check-out timings must be followed.
• Early check-in or late check-out is subject to availability.

5. Guest Responsibilities

• Guests must follow safety instructions provided by the crew.
• Any damage caused to property will be charged accordingly.
• Illegal activities and misconduct are strictly prohibited.

6. Service Conditions

• Services such as houseboats, speed boats, and tours are subject to weather conditions.
• We reserve the right to modify or cancel services due to unforeseen circumstances.

7. Liability

• Venbelle is not responsible for loss, theft, or damage of personal belongings.
• We are not liable for delays caused by weather, traffic, or external factors.

8. Third-Party Services

• Some services may be provided by third-party vendors.
• We are not responsible for the actions or services of third-party providers.

9. Policy Changes

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions, please contact us:

• Venbelle Backwater Cruises & Tours
• Alleppey, Kerala
• Email: contactvenbelle773@gmail.com
• Phone: +91 62385 95828